Terms of service

This English version is provided for convenience. In case of any discrepancy, the Polish version prevails.

The Pilango online shop (the "Shop") is run by ARCANA GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Wrocław, ul. Księcia Witolda 38-40, unit U8, 50-202 Wrocław, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) by the District Court for Gdańsk-Północ in Gdańsk, VIII Commercial Division of the KRS, under KRS number 0001248863, NIP (tax ID) 5851511542, REGON 545037188, share capital PLN 5,000.00 (the "Seller").
Contact with the Seller: e-mail info@pilangopilates.com, phone +48 451 639 905, postal address as above. These details may also be used to submit withdrawals and complaints.
These Terms set out the rules for concluding contracts for the sale of goods (e.g. Pilango socks) and contracts for the supply of digital content (e.g. training materials in PDF format) through the Shop.
To use the Shop you need a device with internet access, an up-to-date web browser and an active e-mail address. To open PDF files you need a PDF reader.
The Customer may not provide unlawful content.
Prices in the Shop are gross prices in Polish zloty (PLN). The delivery cost is shown before the order is placed.

Customer: a natural person, legal person or organisational unit making a purchase in the Shop.
Consumer: a Customer who is a natural person making a purchase not directly related to their business or professional activity.
Entrepreneur with consumer rights: a natural person running a sole proprietorship who concludes a contract directly related to that business, where the contract shows that it is not of a professional nature for them. Such a person has the consumer rights set out in §6 and §7.
Digital content: data produced and supplied in digital form, in particular PDF files with training materials.

To place an order, the Customer adds products to the cart, provides the details needed to fulfil the order, chooses the delivery and payment method, accepts these Terms and clicks the button with an obligation to pay.
The contract is concluded when the Customer receives the order confirmation e-mail.
Before purchasing digital content, the Customer chooses the type of licence. The scope of each licence is described on the product page and forms part of the contract.

The available payment methods are shown when placing the order, in particular: payment cards, Apple Pay, Google Pay, BLIK and fast bank transfers.
Payments are handled by external payment operators, including Shopify Payments.
The order is fulfilled once payment has been received.

Physical goods are shipped within Poland in accordance with the Shipping Policy. Free personal pick-up at the Pilango studio, ul. Księcia Witolda 38-40, unit U8, 50-202 Wrocław, Poland, is also possible.
Digital content is supplied immediately after payment has been received, as a download link sent to the Customer's e-mail address and available on the order confirmation page.

A Consumer may withdraw from a contract for the sale of goods without giving a reason within 14 days of the day on which they took possession of the goods. To meet the deadline, it is enough to send the statement before it expires, e.g. by e-mail to info@pilangopilates.com.
The Seller refunds all payments received, including the cost of the cheapest delivery method offered, within 14 days of receiving the statement, using the same payment method unless the Consumer agrees to another. The Seller may withhold the refund until it receives the goods or proof that they have been sent back.
The Consumer sends the goods back within 14 days of withdrawing and bears the direct cost of returning them. The Consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to a contract for the supply of digital content not supplied on a tangible medium if the Seller has begun performance with the express and prior consent of the Consumer, who was informed before performance began that they would lose the right of withdrawal once it was completed and acknowledged this, and the Seller has provided the Consumer with confirmation (Art. 38(1)(13) of the Polish Consumer Rights Act). The Consumer gives this consent and acknowledgement when placing the order.

The Seller is liable to the Consumer for the conformity of goods and digital content with the contract under the Polish Consumer Rights Act; for goods, for 2 years from delivery.
A complaint may be submitted by e-mail to info@pilangopilates.com or in writing to the Seller's address. Please include the order number, a description of the problem and your request (repair, replacement, price reduction or withdrawal from the contract, to the extent provided by law).
The Seller responds to a complaint within 14 days of receiving it.
The Consumer may use out-of-court dispute resolution methods, including help from a municipal or district consumer ombudsman and the Provincial Inspectorate of Trade Inspection. Information is available at prawakonsumenta.uokik.gov.pl.

The digital materials are works protected by copyright. All rights belong to the Seller or to the parties from whom the Seller has obtained rights.
Upon payment, the Customer receives a non-exclusive, non-transferable licence within the scope of the chosen variant described on the product page. The licence does not cover reselling, making the files publicly available or passing them on to third parties, unless the variant description states otherwise.
The materials are educational and intended for instructors and people qualified to lead exercise. They do not replace medical or physiotherapy advice.

Personal data is processed in accordance with the Privacy Policy.
The Seller may amend these Terms for important reasons (e.g. changes in the law). Orders placed before an amendment are governed by the Terms in their previous wording.
Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act. These Terms do not limit the Consumer's rights under mandatory provisions of law.
These Terms apply from the day the Shop is launched.